Orders are processed daily and shipped from our warehouse located in NY State. Upon shipment of your order, you will receive an e-mail containing the tracking number of your order. We ship all orders within 24 hours of placing your order.
Most USA domestic orders arrive with in 3 to 7 business days if selecting the ground shipping option.
During periods of heavy traffic such as during a sale or promotion we may need longer to ship your order, if this is the case your tracking email may arrive later than this and we will notify you of any delays in shipping
Yes, we ship worldwide. Shipping costs will apply based on your location:
Orders Shipping to Italy have a flat rate of $27.
Orders Shipping to European destinations have a flat rate of $33.
Orders shipping to other locations will be calculated at checkout.
We use UPS and US Postal Service for USA domestic orders and UPS/DHL for international orders.
Returns / Exchanges
Unfortunately, we do not allow online purchases to be returned or exchanged at Carmen Sol retail locations at this time.
Yes, shoes run true to size and therefore you should order your normal size. Size 5 corresponds to European Size 35, Size 6 corresponds to European 36 and so on.
You can remove scuffs or marks that may occur from rubbing your bag or shoes against other materials by using a mild soap and warm water. For more pronounced scuffs or marks we suggest using a Mr. Clean Magic Eraser.
Our Pochette and Cross Bodies offer a snap closure.
Our Carmen Sol Jelly products are made of a custom blend of PVC they are weatherproof, water and slip resistant. This makes our jelly styles perfect for the beach and any other travel. They are made in Italy, available in 14 different colors and come in eco-friendly packaging. The uniqueness not only comes from the jelly itself but the designs are rose scented. A delicate scent of the red petal of the Vatican roses and you won’t help but fall in love! With everything being crafted with Prop 65, we guarantee on the highest quality jelly.
We have a growing list of Carmen Sol branded retail stores which you can find here using our Retail Store Locator.
We are also pleased to be carried in select independent retail stores as well.