Orders are processed daily and shipped from our warehouse located in NY State. Upon shipment of your order, you will receive an e-mail containing the tracking number of your order. We ship all orders within 24 hours of placing your order.
Most USA domestic orders arrive with in 3 to 7 business days if selecting the ground shipping option.
During periods of heavy traffic such as during a sale or promotion we may need longer to ship your order, if this is the case your tracking email may arrive later than this and we will notify you of any delays in shipping
Yes, we ship worldwide. Shipping costs will apply based on your location:
Orders Shipping to Italy have a flat rate of $27.
Orders Shipping to European destinations have a flat rate of $33.
Orders shipping to other locations will be calculated at checkout.
We use UPS and US Postal Service for USA domestic orders and UPS/DHL for international orders.
Returns / Exchanges
Unfortunately, we do not allow online purchases to be returned or exchanged at Carmen Sol retail locations at this time.
Yes, shoes run true to size and therefore you should order your normal size. Size 5 corresponds to European Size 35, Size 6 corresponds to European 36 and so on. We don't offer half sizes
You can remove scuffs or marks that may occur from rubbing your bag or shoes against other materials by using a mild soap and warm water. For more pronounced scuffs or marks we suggest using a Mr. Clean Magic Eraser.